Insights
Articles on how data and emerging technologies are reshaping the public sector — from artificial intelligence and machine learning to connectivity, automation and the culture change that makes them work.
AI-Driven Organisations in Government
Artificial intelligence has a remarkable capacity for enhancing data-driven decision-making and generating insights that would otherwise stay buried in…
Read article →Augmented Reality, Virtual Reality and Intelligent Interfaces
You have probably wrestled with software where the interface got in the way — where, instead of making a job easier, it made it harder. An emerging trend…
Read article →Enhanced Connectivity and 5G in Public Services
Enhanced connectivity means advanced networking — services such as 5G, ultra-broadband and edge computing. These advances can transform the public sector…
Read article →Machine Learning in the Public Sector: Where to Begin
Machine learning is the part of artificial intelligence concerned with systems that improve from data rather than from explicit rules. For public organisations…
Read article →Robotic Process Automation in Government
Robotic process automation (RPA) uses software ‘robots’ to carry out repetitive, rule-based tasks that people would otherwise do by hand…
Read article →Building a Data Culture in Public Organisations
Technology is only half of any digital transformation. The other half is culture — whether people across an organisation trust data, understand it, and…
Read article →Social Media in Public Services: Building Audiences and Measuring Engagement
In many public bodies, social media began as a sideline of the press office. It has since become the place residents check first when a road closes, a school…
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