Head of Digital and Customer Services
Durham County Council (Confirmed)
With a background of technical, operational and contract management in the environmental services sector, Alan now heads up the Customer Services, Digital and ICT teams at Durham County Council.
Alan led on the development and delivery of the Council’s Customer First Programme which, since its inception in 2014, has radically improved the way customers interact with the council. More recently the Council’s Digital Programme is continuing the journey, focussing on improved customer journeys, automation and harnessing the power of customer feedback to bring about improvement and innovation.